If an item arrives in condition that you are not pleased with, please contact us before your send it back. This will help us process the return to make it as stress free a process as possible. All items will be processed after successful return of the item in an unused and unsealed state. However, having said all that, please don't sweat it. Just reach out to us and we will resolve your issue together. It is our mission to make you happy and keep you happy. It is our mission to make you comfortable and keep you comfortable. It is our mission to appreciate you in our store and keep you coming back to our store.